Frequently Asked Questions
What are the convention hours?
Guests and vendors will be open 6-11 p.m. Friday, 11 a.m.-7 p.m. Saturday and 11 a.m.-5 p.m. Sunday. VIP pass holders will gain access one hour early. Screenings run from 6 p.m. through midnight Friday and Saturday.
How do I buy tickets?
Tickets are available online. You may pick up pre-ordered passes from 5-9 p.m. Thursday and between 9 a.m. – 3:30 p.m. Friday, and 10am Saturday and Sunday. Tickets may also be picked up anytime during convention hours. Tickets are limited and may not be available for purchase at the door. Ticket sales at the door will not begin until 6 p.m. Friday and 11 a.m. Saturday and Sunday.
I bought my tickets online. Where do I pick them up?
You will pick up your tickets at the hotel the day of the show. Registration booths will be set up in the hotel foyer for you to pick up your passes before and during the event.
How do I get my tickets?
We don’t mail tickets. Just bring the order confirmation with the QR code that we emailed you to the event to pick up your passes. This can be printed or shown to us on your phone. Once your payment is received the order status will be shown as “Processing”. The status will change to “Completed” when you pick up yous passes at the event.
If you have lost the order confirmation email that was sent to you or never received it then just do the following:
Login to your account here:
Click “Your Orders” and a list of your previous orders will pop up. Click on “View Order”. Your QR code will be there. Bring that with you to the show to claim your passes. You can show us this on your phone or as a printed copy.
How old do you have to be to get in the convention?
All ages are permitted. Children 12 and under will be admitted FREE with an adult ticket purchase. ATTENTION: As this is a horror movie convention, there may be horror movie content on the convention floor, in the movie screenings, in Q&A’s and elsewhere during the event. While not a regular occurrence, violence, gore, strong language, drug references, nudity, etc. may be present in screenings, etc. Parental guidance is advised.
Do you guarantee that I will get to meet my favorite celebrity?
You should be able to meet every guest at our event. Demand for some celebrities may be particularly high and, while this is an extremely rare occurrence, in this instance it may be impossible for an individual celebrity to meet every attendee that wants to meet them. Please come to the convention to enjoy the entire convention and celebrity lineup, not just ONE celebrity.
Do the guests charge for autographs?
Most do charge for autographs, many supply a photo or other memorabilia that they’ll autograph for you. The amount charged for autographs varies by celebrity and most will sign the merchandise that you bring for them to sign. Autograph prices are determined by the celebrity and/or their management.
How much are Autographs and Photos with the guests?
Texas Frightmare Weekend does not decide what these prices will be. Each guest and/or their representative determines this price. We attempt to get as much of this info from the guest before the event. There will be instances in which we are unable to get this info before the event. However, all info that we have will be posted immediately on our GUESTS page. Any info available will be accessible by clicking the individual guest’s images on the GUESTS page. If the information is not there then we currently do not have it.
The guests typically charge a fee per item charged. You can bring your own item to be signed or guests typically have several of their own items available at their booth. If the guest allows photos at their booth then you must use your own camera.
I bought a VIP Pass. Can I use my Free autograph on any guest?
In general, yes. However, Texas Frightmare Weekend reserves the right to exclude guests from the free autograph option at their discretion. VIP autograph tickets are valued at up to $40. Attendee will be responsible to pay the difference in price if any.
Can I bring a camera to photograph celebrities?
Yes, cameras are allowed. The majority of our guests will be happy to take a photo with you! However, taking a photo with a celebrity is completely up to the individual celebrity. Please make sure to ask them first. Some guests will allow you to photograph them for free. Others may ask a fee.
Additionally, if demand for a particular guest is high the guest make ask that photos not be taken with them in order to meet as many fans as possible.
ATTENTION: Video cameras may be used for personal use only. Please be courteous and ask before filming people. ALL video footage shot at the Texas Frightmare Weekend is for personal use ONLY. Under NO circumstances may anyone film video footage of the convention, convention events or convention celebrities for commercial use.
What if the celebrity I really wanted to see cancels or does not make the show for some reason? Can I get a refund on my ticket?
Texas Frightmare Weekend has confirmed each guest personally. Situations out of control of the celebrity or Texas Frightmare Weekend may arise that prevent a guest from appearing at the show. We will announce cancellations as soon as we are made aware of them. Ticket prices will not be refunded. Please come to the convention to enjoy ALL of the guests and events.
Can I get a refund on my ticket?
Tickets purchased for Texas Frightmare Weekend, like tickets for any other event, are non-refundable and non-exchangeable for any reason.
Prop Weapons Policy
All props are subject to approval by a DFW Airport police officer. Please have your props checked in at our HELP DESK in the convention foyer. These may be tagged and secured for your safety and the safety of others.
No actual weapons or firearms are permitted at the convention. If you purchase any type of weapon at the event from a vendor it must be left with the vendor until you leave the convention. Upon leaving a vendor representative must escort you out of the hotel.
Are backpacks allowed?
Yes, backpacks are allowed. DFW Airport Police Officers serve as security for the event and are there to answer any security questions during the event.
What kind of vendors will be there?
We will have vendors from all over the country attending with games, collectibles, books, posters, rare memorabilia, models, movies, toys, art, t-shirts, posters and more. The variety of merchandise is endless. However, bootleg merchandise is strictly prohibited.
Is parking free?
Yes! Parking is free for ALL attendees. Please go to the LOCATION page and click the PARKING tab for details.