Frequently Asked Questions and Event Policies
Tickets are available for purchase online. Tickets are limited and may not be available for purchase at the door.
We don’t mail tickets. Just bring the order confirmation with the QR code that we emailed you to the event to pick up your passes. This can be printed or shown to us on your phone.
If you have lost the order confirmation email that was sent to you or never received it then just do the following:
- Login to your account here:
2. Click “Orders” and a list of your previous orders will pop up. Click on “View” next to your order. Under “Tickets” click “Download.”
3. Bring that page with the QR code to the show to claim your passes. You can show us this on your phone or as a printed copy.
4. Due to a system error, some tickets purchased in August were blank. If your ticket is blank, please bring a copy of your email confirmation or show us the order under “My Account” on your phone.
You will pick up your tickets at the hotel the day of the show. Registration booths will be set up in the hotel foyer for you to pick up your passes before and during the event. Please bring your QR code to claim your passes.
We’ll be glad to swap your ticket for another day! Just show up on the day you’d like to attend and our registration team will take care of you.
Tickets purchased for Texas Frightmare Weekend, like tickets for any other event, are non-refundable and non-exchangeable for any reason.
What if the celebrity I really wanted to see cancels or does not make the show for some reason? Can I get a refund on my ticket?
Texas Frightmare Weekend has confirmed each guest personally. Situations out of control of the celebrity or Texas Frightmare Weekend may arise that prevent a guest from appearing at the show. We will announce cancellations as soon as we are made aware of them. Ticket prices will not be refunded. Please come to the convention to enjoy ALL of the guests and events.
Yes! Just make sure that the purchaser brings the full ticket including the QR code to the event. Without it they will not be able to claim the pass.
Seats for all panels and screenings are limited and buying a ticket to the convention does not guarantee seating. VIP ticket holders will have first access to seating.
Panels and screenings are usually not full and have plenty of empty seats. However, some may be very popular and fill up very quickly.
We reserve the right to clear the room prior to any screening or panel to make sure that attendees waiting in line are able to be seated. Please do not sit in on a panel prior to the one you really want to see to try and hold a seat(s). Plan your attendance accordingly.
The sale of any and all goods and/or services by anyone besides official Texas Frightmare Weekend vendors is strictly prohibited. Anyone found engaging in such activities will be removed from the hotel and will forfeit their ticket purchase price and hotel room reservations. This includes and is not limited to selling anywhere on hotel property including hotel rooms, event space and parking areas.
Vendors at Texas Frightmare Weekend are not allowed to share booth space. Any vendor found doing so will be removed from the event and will also forfeit the purchase price of all vendor space, tickets and hotel rooms.
Guests and vendors will be open 6-11 p.m. Friday, 11 a.m.-7 p.m. Saturday and 11 a.m.-5 p.m. Sunday. VIP pass holders will gain access one hour early. Several parties, screenings and other activities will run throughout the day and after convention hours until around 2am.
Yes! Parking is free for ALL attendees. Please go to the LOCATION page and click the PARKING tab for details.
All props are subject to approval by a DFW Airport police officer. Please have your props checked in at our HELP DESK in the convention foyer. These may be tagged and secured for your safety and the safety of others.
No actual weapons or firearms are permitted at the convention. If you purchase any type of weapon at the event from a vendor it must be left with the vendor until you leave the convention. Upon leaving a vendor representative must escort you out of the hotel.
Yes, cameras are allowed. The majority of our guests will be happy to take a photo with you! However, taking a photo with a celebrity is completely up to the individual celebrity. Please make sure to ask them first. Some guests will allow you to photograph them for free. Others may ask a fee.
Additionally, if demand for a particular guest is high the guest make ask that photos not be taken with them in order to meet as many fans as possible.
ATTENTION: Video cameras may be used for personal use only. Please be courteous and ask before filming people. ALL video footage shot at the Texas Frightmare Weekend is for personal use ONLY. Under NO circumstances may anyone film video footage of the convention, convention events or convention celebrities for commercial use.
Most do charge for autographs, many supply a photo or other memorabilia that they’ll autograph for you. The amount charged for autographs varies by celebrity and most will sign the merchandise that you bring for them to sign. Autograph prices are determined by the celebrity and/or their management.
Autographs are purchased directly from the guest at the event. Texas Frightmare Weekend has attempted to verify the pricing of autographs with either the guest or the management/agent/representative. All prices are determined by the guests and their representatives and not Texas Frightmare Weekend. Therefore, pricing is subject to change without notice and can be different at the event than what is stated on this website.
Autograph and photo pricing supplied to us is available by clicking the photos here. If the info is not there, it has not been communicated to Texas Frightmare Weekend. Please check back!
Autographs are purchased directly from the guest at the event. Texas Frightmare Weekend does not sell autographs. The same applies to photos on your device.
However, professional photo ops are purchased from our photographer. Please visit this page for details.
Yes, you may bring your own items for guests to sign. The guests will charge to sign your own item as well.
In general, yes. However, Texas Frightmare Weekend reserves the right to exclude guests from the free autograph option at their discretion. VIP autograph tickets are valued at up to $40. Attendee will be responsible to pay the difference in price if any.
You should be able to meet every guest at our event. Demand for some celebrities may be particularly high and, while this is an extremely rare occurrence, in this instance it may be impossible for an individual celebrity to meet every attendee that wants to meet them. Please come to the convention to enjoy the entire convention and celebrity lineup, not just ONE celebrity. Guest appearance are fully confirmed prior to the event. However, cancellations can occure that are our of the control of the event. Refunds will not be granted for guest cancellations.
All ages are permitted. Children 12 and under will be admitted FREE with an adult ticket purchase. All children must be accompanied by an adult.
ATTENTION: As this is a horror movie convention, there may be horror movie content on the convention floor, in the movie screenings, in Q&A’s and elsewhere during the event. While not a regular occurrence, violence, gore, strong language, drug references, nudity, etc. may be present in screenings, etc. Parental guidance is advised.
Guests and vendors will be open 6-11 p.m. Friday, 11 a.m.-7 p.m. Saturday and 11 a.m.-5 p.m. Sunday. VIP pass holders will gain access one hour early. Screenings run from 6 p.m. through midnight Friday and Saturday.